At events, should staff get involved in the activities intended for attendees?
This issue came up at this fall’s MPI/PCMA Industry Summit at the Seattle Sheraton Hotel and Towers. The keynote speaker was a Beatles expert quizzing the registered attendees assembled in the ballroom on Beatles trivia. A successful answer netted the knowledgeable attendee $20. An enthusiastic member of the hotel banquet staff standing in the back of the room raised his hand and answered a question. He was given $20. At the end of the presentation, all who answered the trivia questions were invited on to the stage for a performance. The banquet waiter complied and was quite entertaining. His actions were the topic of conversation at lunch – some diners said they enjoyed his participation and thought it was fine. Some felt staff should be inconspicuous and forbidden to participate in event activities. Still others thought he was way over the line, especially accepting money, and should be fired.
What do you think? And if you feel such an employee should be reprimanded, how? A slap on the hand? Fired? Share your thoughts and best practices.
Want to know what happened to the banquet dude? Stay tuned…..
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